2002 Ford Explorer Hatchback/Liftgate Problems
- 111
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 111 stored complaint records:
- 0 indicate a crash
- 7 indicate injury
- 0 indicate fire
What owners report
- rear window · 29 records
- lift gate · 18 records
- rear liftgate · 15 records
- rear hatch · 14 records
- below rear · 13 records
- panel below · 12 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 31 |
| 60–100k mi | 26 |
| 1–30k mi | 7 |
| 100–150k mi | 5 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hatchback/Liftgate
There is a two to three inch crack in my back hatch door in my 2002 ford explorer xlt. It is in the body work right to the left of the windshield wiper. I called ford at least three times and asked if they would resolve this form me as i felt never should a crack in the body of a vehicle occur. They said there has been no recall each time i called and that i should check back. That's as far as they would go. I was…
ODI 10169437
Hatchback/Liftgate
Glass lift hatch opens while driving. *ak rear door liftgate intermittently unlatches and unlocks while vehicle was moving. Dealer made four attempts to fix problem. Ford weren't able to find out the cause of the problem. *la
ODI 10062877
Hatchback/Liftgate
Found stress crack in rear hatch...goes from the bottom of glass to the bottom of the hatch...this is a dangerous problem that someone else reported to you on your site. This is a defect that could cause an accident or injury since the glass may dislodge and create a accident...bringing to dealer to get fixed.*ak panel cracked (vertical) down trim plate. Cold temp contraction. Purchased 08/02. 04/02 dob. New design
ODI 10052830
Hatchback/Liftgate
I have a crack down the back hatch of my explorer. It extends from underneath the back window to the latch of the back door. It developed without incident and steadily widens on a daily basis. *la
ODI 10052901
Hatchback/Liftgate
I purchased a 2002 ford explorer. The rear hatch has cracked opening approximately 1/16 inch wide through the hatch below the window approximately. 5 inches long. Ford has agreed to repair under warranty by gluing the crack. As i have seen numerous injuries from other cracked hatches, i want ford to replace the hatch not just glue a repair. They have refused. *nlm
ODI 10049180
Hatchback/Liftgate
At the bottom of the liftgate underneath the back window, right next to the ford emblem. I have a crack from the top of the frame to the bottom. I have had this crack on my vehicle for a couple of years. I took it to the nearest ford dealer and was told that it wasn't covered under warranty, or was not on recall. Since then i have seen several other vehicles just like mine with the same crack in the back underneath…
ODI 10209752
Hatchback/Liftgate
The half way cargo glass exploded while consumer opened the door. Technician stated it was related to nhtsa recall 01i010000. Vehicle description: 2002 ford explorer and mercury mountaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. This was not a safety recall; however,…
ODI 10044214
Automatic Transmission · Hatchback/Liftgate · Rear
Dt: the contact owns a 2002 ford explorer xlt. The contact has been having a problem with the rear end. The rear end made an extremely loud roaring sound. Took the vehicle the vehicle to three different repair shops. One said it was the tires, and the other two maintained that it was an expensive rear end problem. She talked to other people with this same type of vehicle and they all had this problem. Also, had a…
ODI 10133380
Hatchback/Liftgate
A crack from top to bottom, on the fiberglass panel below the rear window of my 2002 ford explorer xls 2wd, 4.0 fi. I took the car in at about a year and a half old, while it was still under warranty for the same issue and it was "taken care of" at ford's cost. About 3-6 months after the 36 month warranty expired i noticed the same crack start to reappear and with it being out of warranty, the ford dealership…
ODI 10224095
Hatchback/Liftgate
2002 explorer hatch cracked. *ts the consumer was told the reason why the hatch cracked was because the window and the panel were glued together and contracted at a different rate. *jb
ODI 10156261
Hatchback/Liftgate
The consumer complained about a rear hatch back window problem. There was a crack at the base of the window approximately 8 inches wide. *ak *sc
ODI 10053989