2002 Ford Explorer Side/Window Problems
- 13
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 13 stored complaint records:
- 4 indicate a crash
- 3 indicate injury
- 2 indicate fire
What owners report
- passenger side · 7 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 3 |
| 100–150k mi | 2 |
| 1–30k mi | 2 |
| 30–60k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Electrical System · Interior Lighting · Latches/Locks/Linkages · Side/Window
The side curtain airbag spontaneously deployed upon side door closure of a ford explorer. The vehicle was sitting after re-fueling. Concurrent with and immediately prior to the deployment of the airbag, the door alarm system was chiming that a door was ajar, and after inspection by a mechanic it was determined that the security/door warning system module has failed. Ford was sent the airbag module for inspection,…
ODI 10377155
Side/Window
Tl*the contact owns a 2002 ford explorer. While driving less than 35 mph, both the driver's and passenger side window air bags deployed without warning. The vehicle became engulfed with chemicals and made a very loud sound that shocked the driver. There were no injuries. There were no warning lights illuminated on the instrument panel prior to the deployment. The vehicle was taken to the dealer and it was requested…
ODI 10273623
Side/Window
Tl*the contact owns a 2002 ford explorer. While driving 20 mph, the side air bags suddenly deployed. The vehicle was taken to the dealer for repair. The contact feels that the ford manufacturer should replace the air bags for free due to the failure being technical in nature. The current mileage was 80,544 and failure mileage was 80,400.
ODI 10230516
Side/Window
Dt*: the contact stated while driving 30 mph on a paved road, there was a loud noise followed by a burning smell. The side air bags had deployed. No injuries were sustained. Both occupants were wearing seat belts however, after the deployment, the seat belts strap tightened. The contact pulled over and the seat belts released. The police were contacted and a report was taken. The vehicle was towed to a dealer who…
ODI 10156066
Side/Window
Passenger side curtain airbag deployed upon closing rear door of vehicle. Vehicle was not in motion, nor was it parked near another vehicle. Dealership ran diagnostic, computer code indicated vehicle had been in an accident. Manufacturer initially declined repair via conversation with mechanic, after i pursued claim, was told by dealership that vehicle would be repaired and i would have an expense to do so of $300.…
ODI 10152410
Antilock/Traction Control/Electronic Limited Slip · Frontal · Side/Window
Ford explorer 2002 [redacted] was driving at 65 mph on freeway. A car cut off the ford and anti lock brakes were applied. Brakes locked and driver lost control of suv. Suv rolled over and off the freeway. Side air bags and front air bags did not deploy. *jb
Crash reported
ODI 10146951
Side/Window
Dt: the air bags did not deploy on driver's or passenger's sides. This happened on august 5, 2005. Not contacted ford. *ak
Crash reported · Fire reported · 1 injury
ODI 10132450
Side/Window
Passenger's side door was slammed by the driver and passenger's side door air bag inadvertently went off. Driver took the vehicle to the dealer for inspection, but a cause could not be determined. *ak
ODI 10117401
Side/Window
When attempting to start the vehicle passenger's side air bag deployed, then exploded inadvertently. As a result, the steering wheel caught on fire. Vehicle remained in a garage where the incident occurred. *ak
Fire reported
ODI 10105350
Side/Window
While placing the vehicle in drive the driver's side air bag deployed. Prior to the incident the air bag light had come on intermittently. *ak *sc
ODI 10095055
Frontal · Side/Window
While driving at 45 mph consumer's vehicle was involved in a front end collision. Upon impact, front and side air bags did not deploy. No warning light appeared prior to the crash. Dealership was notified. *ak
Crash reported
ODI 10090076
Side/Window
While driving consumer lost control of the vehicle and hit a curb and vehicle flipped more than once. Both driver's side and passenger's side air bags did not deploy. Driver sustained injuries, and was transported by ambulance to a hospital. Vehicle was totaled. *ak
Crash reported · 1 injury
ODI 10089935
Side/Window
Consumer called complaining about side air bag problems. While driving the the drivers and passenger side impact air bags deployed without any type of impact on the road. Manufacturer was contacted and replaced the air bags under the vehicle's warranty.*ak neither the dealer nor the manufacturer explained the cause of the the failure . *ts *nlm
2 injuries
ODI 10040319