2004 Ford Explorer Hinge And Attachments Problems
- 58
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 58 stored complaint records:
- 0 indicate a crash
- 10 indicate injury
- 0 indicate fire
What owners report
- lift gate · 26 records
- rear window · 14 records
- rear lift · 12 records
- failure mileage · 8 records
- rear hatch · 8 records
- current mileage · 8 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 18 |
| 30–60k mi | 13 |
| 100–150k mi | 13 |
| 1–30k mi | 4 |
| 150–400k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Tl*the contact owns a 2004 ford explorer. The contact stated that the liftgate glass strut became disengaged from the hinge, which allowed the glass to loosen. The glass appears that it could fall out at any moment while driving various speeds. The contact found recalls on the 2002 and 2003 explorers, but not for 2004. The dealer stated that there were no recalls for her vehicle and it could not be repaired…
ODI 10262049
Hinge And Attachments
Tl*the contact owns a 2004 ford explorer. While attempting to shut the rear glass on the liftgate, the hinges failed and prevented the glass from closing. The hinges were bent back into place in order for the liftgate glass to close, but currently it cannot be used at all. The vehicle has not been taken to the dealer for repair. The contact is in the process of notifying the manufacturer. The failure mileage was…
ODI 10249910
Hinge And Attachments
Tl*the contact owns a 2004 ford explorer. The contact stated that the glass on the hinge of the rear windshield would glide up and down, as if it were not secured or molded properly. The manufacturer stated that the entire hatch needed to be replaced in order to correct the failure at an estimated cost of $1,200. The failure and current mileages were less than 40,000. Updated 12/30/08 *cn updated 12/30/08. *jb
ODI 10251213
Hinge And Attachments
The rear hinges on my 2004 ford explorer are faulty, they cracked and are barely holding my glass window up. For ford, this is not a new issue; the 2003, 2002, and 2007 models have a recall on this issue. Ford will not recall the 2004 models that have the same issue. This is costly and is dangerous. While driving, the hatch could possibly causing the glass to break. *tr
ODI 10245265
Hinge And Attachments
The back glass hinges on 2004 explorer broke causing the glass to come off my vehicle. Luckily i caught it and had my husband come undo all the pieces so nothing else was broken. *tr
ODI 10244260
Hinge And Attachments
2004 ford explorer was parked in my driveway and, after opening the liftgate and attempting to close it, the right hand hinge fractured and landed on my hand. Luckily my husband was right beside me and he was able to lift it and there was no injury to my hand. The left hand hinge was fractured on one side and we had to remove the hydraulic arms to close the liftgate and duct tape it closed. After reading online that…
ODI 10243480
Hinge And Attachments
The rear hinges on my 2004 ford explorer fell apart and the window fell off. This same issue was recalled for 2002 and 2003 ford explorers but ford would not honor the recall for my 2004 vehicle using the same defective hinges. *tr
ODI 10237985
Hinge And Attachments
I was driving and just entered the expressway when i got to the bottom of the ramp my back window on my trunk raised up and halfway fell off and when i got out to look at the damage. The passenger side hinge is very loose and the driver side hinge completely broke off and the suspension shock that opens and closes that window. I was terrified when this happened and i panicked and luckily i was already so close to…
ODI 10237006
Hinge And Attachments
1. Opened rear hatch glass on 2004 ford explorer. 2. Hinges failed on glass hatch disconnected from body. 3. This just happened. Have to buy replacement hinges. *tr
1 injury
ODI 10235982
Hinge And Attachments · Rear Window Wiper/Washer
The rear window liftgate hinges on my 2004 ford explorer failed. Hinge pins are corroded and just sheared right off. Looks like the hinges become loose and go slightly out of alignment and when hatch is opened the pins break. Appears there was a recall for this same problem for the years prior to my model year. From the review of this website does not look like ford has solved the hinge problems. The earlier recall…
ODI 10227610
Hinge And Attachments
My ford explorer has a two part rear lift gate. The main liftgate works fine, however, the smaller glass lift gate "collapsed" when i was opening it. It is a hinged lift gate with hinges that attach to the glass. One of the hinges failed and the glass door collapsed (hitting me on the head and cutting my hand). The hinge that broke looks as if it may have cracked right where the retaining pin is located securing the…
1 injury
ODI 10225708
Hinge And Attachments
My wife and i noticed a crack under the rear window, (1/8 by 6") to the left of the ford emblem in the center of the rear hatch.. There was no impact involved, it just appeared overnight. Later the rear window was raised and the hinge on the left side is loose, and cannot be tightened. Now we can't close the the rear window all the way. When is something going to be done about this ongoing problem with the 2004…
ODI 10218194
Hinge And Attachments
Tl*the contact owns a 2004 ford explorer. The glass on the rear hatch door has cracked and the contact feels that it may shatter at any moment while driving. The dealer stated that it is not a defect and the contact would have to pay for the repair. The vin, engine size, and number of cylinders were unknown. The current and failure mileages were 49,000.
ODI 10213271
Hinge And Attachments
The rear window liftgate hinge on my 2004 ford explorer fractured. This was obviously a defective hinge in that it shouldn't have worn out like it did. I had to bring it to the dealer who replaced both hinges for approx $165. They told me there was a recall for this same problem for the years prior to my model year. They also said that the hinge was the same type that was failing in the prior model years. I am…
ODI 10207390
Glass, Side/Rear · Hinge And Attachments
Tl*the contact owns a 2004 ford explorer. While using the remote to open the rear window, the glass hinge failed and caused the window to fall from the window frame. The contact notified the dealer and manufacturer and they stated that his vehicle was not included in nhtsa campaign id number 01i010000 (visibility:glass, side/rear). The window has yet to be repaired. The current and failure mileages were 33,500…
ODI 10205992
Hinge And Attachments
Ford explorer 2004, back tailgate window fell off vehicle. There was a recall for the 2003, ford refuses to pay for repair, claiming that they haven't had enough complaints to warrant an additional recall. This back windshield fell off the vehicle into my husbands hands. Thank god my children weren't the in the way or injured. This recall of the 2003, to place on september 13,2004, well after my vehicle was made and…
ODI 10199274
Glass, Side/Rear · Hinge And Attachments
The hinges on the lift gate window on my 2004 ford explorer broke causing the rear window to fall out of the window frame. Ford motor company told me that there is a recall for the problem on the 2002 and 2003 models but were not "aware" of any similar problems with the 2004 model. *tr
ODI 10195936
Hinge And Attachments
I own a 2004 ford explorer 4 door. On july 5, 2007 while closing the window portion of the back hatch the glass came loose from the hinges. I took the vehicle to gullo-hass ford in conroe texas to have them repair it, and i was told that the hinges and back window section were the subject of a technical service bulletin. It was apparent that ford was aware of a potential problem with the back hatch window and the…
ODI 10195415
Hinge And Attachments
On june 21, 2007 i used the keyless entry remote to open the rear window of the 2004 ford explorer for my 11 old daughter to put my son's baby bag in the back. When the glass opened the driver's side hinge fatigued and broke, twisting the glass hard enough to cause a dent in the window recess and falling on my daughter's head, bending both struts. After investigating other models i discovered that model years up to…
ODI 10194140
Hinge And Attachments
On june 4 2007, i opened the hatch on my 2004 ford explorer xlt. When i shut the hatch, the whole assembly fell and the glass hatch shattered showering me and the explorer and the garage with thousands of shards. I sustained some small cuts on my face. I was lucky that my son was already in the carseat and not outside by the suvlike he usually does. Otherwise he would have been hurt by the thousands of glass shards.…
1 injury
ODI 10194205
Electrical System · Hinge And Attachments
I have 2 issues that i would like addressed. 1. I believe that i have an electrical short or something because my radio keeps going out on the drivers side. This has been happening for about a year or so now. Not sure how to go about correcting the issue because i don't know if it is covered under warranty or not. 2. My hatchback has a crack in it and i am wondering if it is on recall to be replaced since i see alot…
ODI 10244463
Hinge And Attachments
Tl*- the contact stated that the back of the hatch of the 2004 ford explorer with 74050 failure mileage was cracked. The contact was concerned that the hatchback glass could fall out and injure her children. The vehicle had not been taken to the dealer, but they have been contacted and were aware of the problem. The current mileage was 75,000.*ak
ODI 10185218
Hinge And Attachments
Tl* the contact owns a 2004 ford explorer. While opening the rear glass hatch the contact heard the glass crack ,and noticed that the hinge came loose on the right hand side of the hatch. The contact can provide pictures. The current and failure mileage was 51,283. *ak
ODI 10184441
Hinge And Attachments
On 11/23/2006, my wife, put something in our 2004 ford explorer via the rear hatch when the drivers side glass hinge broke. The glass remained in tact, but to be able to close the hatch i had to remove the two struts. This appears to be similar to recall #04v442000 on the same model vehicle in 2002. *jb
ODI 10174147
Hinge And Attachments
Dt*: the contact stated the window hinge in the rear lift gate fractured, and then the weight of the window fractured the second hinge. The vehicle was taken to a service dealer and the manufacturer was notified. The manufacturer informed the contact the vehicle was not included in recall #04v442000 regarding the structure: body: hatchback/liftgate: hinge and attachments, although the failure was the same.
ODI 10173927