2010 Ford Explorer Seats Problems
- 17
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
What owners report
- head forward · 4 records
- head restraint · 4 records
- safety issue · 4 records
- forces head · 4 records
- head rest · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 1–30k mi | 9 |
| 60–100k mi | 1 |
| 30–60k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
Tl* the contact owns a 2010 ford explorer. The contact stated that the front driver side seat failed to re-adjust forward. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer not notified of the failure. The approximate failure mileage was 84,000.
ODI 10786535
Seats
Tl* the contact owns a 2010 ford explorer. The contact stated the design of the driver and front passenger seat head restraints pushed the occupants head forward in an uncomfortable position. She turned the head restraints around in order to assume a comfortable position while traveling. The manufacturer was notified of the failure. The vehicle was not repaired. The failure and current mileage was 45,000.
ODI 10519473
Seats
The headrest on my just purchased 2010 ford explorer tilt so far forward that it is uncomfortable to drive. After researching this it seems to be a common problem. Sounds like to me there should be a safety recall to replace the headrests with adjustable ones. With so many complaints out there why hasn't something been done? *tt
ODI 10445768
Seats
If ford ever decides to recall these forward leaning headrests please put me at the top of the list with all of these other complaints. For my safety??? They hurt! They are so uncomfortable no matter how i adjust the back of my seat. Please ford send out more comfortable headrests or at least make them available for purchase at a reasonable cost. Thank you! *tr
ODI 10411475
Seats
The active head restraint system in the 2010 ford explorer pushes my head forward when i sit straight in the seat. I cannot find a comfortable position where the "active restraint" is not actively pushing my head forward. I understand the necessity of minimizing space between the head and restraint when in a rear-end collision, but car manufacturers have overcompensated, causing severe neck pain for those who sit…
ODI 10394450
Seats
I have a 2010 ford explorer. The front passenger seat headrests are pitched excessively forward causing extreme head and neck discomfort. The only way to alleviate this stress is to recline the seat to the point where your head doesn't contact the headrest. This puts stress on your neck muscles causing stiffness and headaches. This is a defective design that must be corrected. When i brought the vehicle in for…
ODI 10384714
Seats
The headrests lean so far forward that i have to either lean the back of the seat way back or pull the headrest out as it is so uncomfortable i get a neck ache. I have never had this problem with any other vehicle i have owned. *tr
ODI 10378631
Seats
I rented a 2010 ford explorer yesterday (1-sept-2010) while my car was being repaired--i immediately noticed that the front headrests are designed so they lean forward way too far, hitting the back of my head and preventing me from sitting in a comfortable driving position. Totally ridiculous! Glad i only will have it for a day or two; i would never buy such a vehicle, it hurts my back and neck. *tr
ODI 10353596
Seats
The 2010 ford explorer headrest pitches your head uncomfortably forward. Forget about wearing a pony tail, your chin will touch your chest! Please get ford to replace the headrest! This is not a comfort complaint, this is a safety issue! *tr
ODI 10358946
Seats
Head restraint forces head into downward tilting posture causing moderate to severe discomfort after any extended period of driving. Only solution found was to remove or reverse head restraint, or to recline seat to severely reclined position. Unsatisfactory design for those individuals with straight posture. Very poor design. *tr
ODI 10352892
Seats
The ford 2010 explorer front seat headrests aggressively push the drivers head forward when seated in a normal upright position. No seat or headrest adjustment is available to change this condition. *tr
ODI 10342720
Seats
The headrest in my 2010 ford explorer forces your head and neck forward in a very uncomfortable postion. There is no adjustment for the position. *tr
ODI 10334195
Seats
The headrests for the driver and front passenger seats in the ford explorer 2010 protrude into the back of the head at an extremely uncomfortable angle. I get headaches all the time if they are left in. The headrest angle is not adjustable. This is an agency fleet vehicle. I can't afford to risk a possible safety hazard by driving without the headrests in place. *tr
ODI 10343264
Seats
The head rest on my 2010 ford explorer leans so far forward that it forces my head down and forward. The dealer cannot adjust it so that you can sit normally. The only recourse is to remove the head rest. This is a safety issue because you can't drive with it and removing it removes any protection. *tr
ODI 10330645
Seats
Just bought a new 2010 explorer, trading in our 2006. Since this is our seventh explorer, we didn't bother with a test drive. What a mistake!!! When we were driving home, we were both very uncomfortable - the head restraints were angled so far forward that we could not get comfortable. We primarily use the vehicle for long trips, so that will be a major problem. I just spent a few hours researching the problem, and…
ODI 10320279
Seats
The head rest on my 2010 ford explorer leans so far forward that it forces my head down and forward. The dealer cannot adjust it so that you can sit normally. The only recourse is to remove the head rest. This is a safety issue because you can't drive with it and removing it removes any protection. *tr
ODI 10295750
Seats
The head rests on our 2010 ford explorer limited have such a severe forward pitch to them that they make it very uncomfortable to sit for any length of time. Dealer says nothing can be done. Prior to purchase we test drove numerous other competitive vehicles and did not experience this same issue. After 11 months of ownership and almost 14,000 miles it is becoming a safety issue for us. I am seriously considering…
ODI 10345773