2016 Ford Explorer Support Device/Strut Problems
- 2
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 2 stored complaint records:
- 0 indicate a crash
- 1 indicate injury
- 0 indicate fire
Mileage in stored records
| Band | Records |
|---|---|
| 1–30k mi | 1 |
| 60–100k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Support Device/Strut
Tl* the contact owns a 2016 ford explorer. After parking the vehicle, the automatic hatchback door slammed onto the back of the contact's head. There were no injuries. The dealer (adams ford company, [redacted], logansport, la 71049, [redacted]) diagnosed that there was a defective part that caused the door to slam on the contact. The manufacturer had not been contacted. The failure mileage was 62,734.
ODI 11163482
Support Device/Strut
Tl* the contact owns a 2016 ford explorer. The contact stated that the liftgate randomly opened without warning and failed to remain secured. The contact stated that the liftgate randomly fell down with force and struck a passenger. Medical attention was not required. Also, the liftgate randomly opened while the vehicle was in motion. The liftgate was damaged while reversing the vehicle. The dealer indicated that…
1 injury
ODI 10945643