2002 Ford Explorer Visibility Problems
- 23
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 23 stored complaint records:
- 0 indicate a crash
- 2 indicate injury
- 0 indicate fire
What owners report
- rear window · 15 records
- rear hatch · 4 records
- window exploded · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 8 |
| 100–150k mi | 4 |
| 1–30k mi | 3 |
| 150–400k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Structure · Visibility
Tl* the contact owns a 2002 ford explorer. The contact stated that while parked, the rear hatch window was closed and it shattered. The vehicle was not taken to a dealer or repaired. The manufacturer was made aware of the failure. The failure mileage was 91,000. The consumer stated after the window was replaced, she received a recall letter for the exact issue. Updated 03/21/16.*jb
ODI 10806733
Hinge And Attachments · Visibility
Tl* the contact owns a 2002 ford explorer. Upon opening and closing the rear hatch, the rod on the driver side fractured which caused the glass to shatter. The vehicle was parked at the contact's residence. The vehicle was not diagnosed. The vin was not available. The manufacturer was notified of the failure. The approximate failure mileage was 111,043. Updated 1/15/16 *cn
ODI 10787789
Visibility
When closing the rear hatch glass, the glass exploded. Car was parked inside our garage attached to our house. We were unloading packages and when we were done we reached up and pulled the window to close. The glass shattered all over. *tr
ODI 10450032
Body · Visibility
The rear hinges gave way, and the back half glass exploded. *tr
ODI 10439364
Visibility
Tl*the contact owns a 2002 ford explorer. While the vehicle was parked, the rear hatch window exploded without warning. The dealer repaired the window according to recall 01i010000 (visibility: glass, side/rear) but the failure occurred again. The vehicle had not been repaired. The vin was unavailable. The current and failure mileages were unknown.
ODI 10369113
Air Bags · Automatic Transmission · Engine And Engine Cooling · Visibility
Long list of repairs made this summer including computer, airbag sensors, a/c whole system, main window controls and now my transmission. *tr
ODI 10347569
Structure · Visibility
Re nhtsa # 04v-442. 2002 ford explorer. Liftgate glass hinge sheared and glass fell on me. I was told by service dept that ford recall 04s20 (performed in 2004) was only warranteed for 1 year, so i purchased new hinge kit (2l2z-78420a68-aa) and installed myself. After examining old parts, i noticed significant redesign. After discussion with a ford service manager it appears that initial recall repairs were…
ODI 10339722
Automatic Transmission · Service Brakes, Hydraulic · Visibility
I have had many problems with my 2002 ford explorer. I started getting the crack in my hatch by the rear window in 2005. It has spread and gotten worse and i still have not fixed it. Last year in 2009 our abs light has been coming on and off and when i go to brake at times it feels like they kick on at irregular times, but i also feel i do not have the braking power i should. In june 2010 i was driving the explorer…
ODI 10352978
Structure · Visibility
2002 ford explorer rear window - the hinges or the slides on the side did not hold the window up for the window section of the rear door. While parked, the glass door came down onto the head of a person, the glass in the window exploded hitting the person in the head, causing the person to fall backwards into the bottom frame of the rear window assembly. The person suffered a large knot on their head and glass cuts.…
1 injury
ODI 10297979
Body · Visibility
Driving on highway, no debris, and our sunroof exploded. As the screen was closed no injuries, but potential for cut and eye injuries by razor sharp glass. No one behind us affected. Huge noise very startling. *tr
ODI 10277163
Visibility
Rear window supports failed and were in a ford recall. Ford replaced them several years ago, but now the rear window will not stay up and is dangerous. *tr
ODI 10297774
Glass, Side/Rear · Visibility
On monday june 1st we were loading items into my explorer for a garage sale and my husband went to close the door and when he went to close it just exploded everywhere. Luckily by the grace of god my grandson was not around the vehicle at that time. I just feel that ford should be responsible for this repair because even though i was not the original owner whenever the recall was posted, they should still honor it.…
ODI 10272803
Latches/Locks/Linkages · Visibility
My suv was parked in the driveway. I pushed the rear window release button to open the rear window and it exploded. Glass fragments were found up to 12 feet in all directions. The noise it made was loud, like a shot gun had gone off. A professional auto mechanic told me that my rear window regulator must have malfunctioned. Clearly this is a design flaw that ford should rectify and fear for the safety of anyone…
ODI 10262621
Visibility
Placed an item into the rear storage area of my 2002 ford explorer. Window didn't stay up, so i gave it another push with my hand. I didn't push hard. The window exploded in my hand. Glass flew everywhere. Ford had a recall on this which i had fixed early on in my ownership of the vehicle. I ended up with glass slivers in my hand and now i have a vehicle with no rear window. *tr
1 injury
ODI 10254069
Visibility
1.) my heating does not work. The air conditioner works, however, when you turn the knob for heat, it makes a ticking sound and no heat. We took the vehicle to several garages, 3 in all, who have states they see this problem often with my model ford explorer xlt. *tr
ODI 10259651
Visibility
Tl*the contact owns a 2002 ford explorer. She noticed that the frame for the glass on the rear window was cracked. The dealer stated that the manufacturer would no longer provide a free remedy for the visibility: glass, side/rear (nhtsa campaign id #01i010000). As of may 23, 2008, the dealer had not repaired the vehicle. The failure and current mileages were 73,000.
ODI 10228783
Visibility
Tl* - the contact states that on january of 2005 her 2002 ford explorer had a defective applique located below tailgate glass had developed a crack from top to bottom. The location of this crack is approximately inches to the left of the ford emblem. Contact took the vehicle to the dealership and they stated that the crack was a stress crack, probably due to temperature expand. On october of 2006 contact experience…
ODI 10176818
Differential Unit · Navigational System(Global Positioning System) · Visibility
2002 ford explorer rear differential clutch part failure. Consumer wants assistance from ford to cover the repairs. *nj the consumer stated numerous parts failed on the vehicle. Those failures included: the differential compass, hvac blower motor, one of the rear window lift motors and one of the seals on the rear differential failed. *jb
ODI 10240390
Body · Visibility
Same as noted from other ford explore 02 owners.....the bottom of the rear window is cracked shortly after purchase in 03. I have now attached a sign using stick on letters that read on the back panel "ford quality' with an arrow pointing to the crack as the dealer and ford will not do anything about it as evident by all the complaints. I think ford needs this type of publicity! *tr
ODI 10242229
Equipment · Power Train · Visibility
Within four months from date of purchase my 2002 ford explorer xlt 4wd start having problems. They are: 1. Vibration inside including physical movement inside when driving with rear window crack over 30 mph. The faster you drive the grater the vibration. I took the explorer to several dealers, they inform me that this is normal and it's refer to as helicopter effect. 2. The digital keypad stop working. 2. The keys…
ODI 10245163
Visibility
Tl* the contact owns a 2002 ford explorer. The contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. In addition, there were similar streaks on the front and rear windshield. The vehicle was taken to an independent mechanic who specialized in auto glass. The technician stated the failure was contributed to acid. The vehicle was not repaired. The approximate…
ODI 10422381
Structure · Visibility
This is an accident waiting o happen. My panel below the rear window in 2002 explorer may soon fly and hit another car on the freeway and cause a big accident. This is a problem from hundreds of other ford explorers. A recall should be made before major accidents happen because of this problem. *tr
ODI 10324714
Vehicle Speed Control · Visibility
Consumer has had vehicle in the shop 4 times for the rear window. *jg when the vehicle was coming to a stop it would surge forward. The vehicle was taken to the dealer but they were unable to help the consumer with the problem. *nm
ODI 566287