2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated that one of the hinges on the liftgate window was rusted out and separated. The manufacturer was made aware of the failure. The failure mileage was 135,000. ......updated 04/01/16 *bf *cn
ODI 10822417
Hinge And Attachments · Visibility
Tl* the contact owns a 2002 ford explorer. Upon opening and closing the rear hatch, the rod on the driver side fractured which caused the glass to shatter. The vehicle was parked at the contact's residence. The vehicle was not diagnosed. The vin was not available. The manufacturer was notified of the failure. The approximate failure mileage was 111,043. Updated 1/15/16 *cn
ODI 10787789
Hinge And Attachments
There was a recall for faulty hinges years back, ford replaced. I noticed faulty hinge when waxing vehicle, hinge is askew. Called ford customer service, verified it would need replacing or glass window could fall off, informed i would have to pay for repair. Since the faulty hinge is their product, i think they are responsible, and it is a safety hazard. I have had this car serviced every 3 months since i bought…
ODI 10652331
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated that the vehicle was recently repaired according to nhtsa campaign number: 04v442000 (structure), but the failure was not remedied. The liftgate hinge fractured and caused the glass to shift. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 100,000.
ODI 10638874
Hinge And Attachments
The hinges on the back hatch are breaking. I have contacted ford on several occasions and they state this was already fixed once under recall. Therefore, i will have to pay to have it fixed again. If the safety recall was completed properly, i do not think it should be failing again; therefore, i believe they did not fix it properly the first time and since it was a recall, i feel they should have to fix it again.…
ODI 10534917
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated that the liftgate glass shattered without warning. The contact received notification of nhtsa campaign id number: 04v442000 (structure: body: hatchback/liftgate: hinge and attachments) and the vehicle was taken to the dealer for repairs. One year later, the contact noticed a fracture through the middle of the liftgate and the liftgate would not close…
ODI 10402597
Hinge And Attachments
While raising the glass section of the liftgate on my 2002 ford explorer, the left strut became disengaged, and the back glass exploded. We were very lucky that no one was hurt, as my brother literally had the glass in his hands when it exploded, and my daughter and i were standing right next to him. Please note, the glass did not merely shatter. It exploded. I bought this vehicle from carmax last year, and found…
ODI 10363684
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated the hinges on the rear lift gate fractured in half and the window glass fell and was hanging from the rear of the vehicle. The contact tied down the glass to prevent it from falling and shattering. The contact was advised by the dealer that his vin was not included with nhtsa campaign id number: 04v442000 (structure: body: hatchback/lift gate: hinge and…
ODI 10346794
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated that while driving approximately 30 mph, the rear window fell off track. He attempted to keep the window in place by using duct tape. The vehicle was not taken to the dealer and the manufacturer were not notified. The contact found nhtsa campaign id number 04v442000, structure body, hatchback/lift gate, hinge and attachments which was related to his year,…
ODI 10327210
Hinge And Attachments
A vertical crack in the lift-gate below the rear window. No apparent other damage to vehicle. Discovered when preparing to open rear hatch. Extends from window downward to latch/release point. *tr updated ivoq 01/08/10.*jb
ODI 10297507
Body · Hinge And Attachments
Following the nhtsa campaign #04v442000 recall replacement of the hinge on the rear hatchback of my 2002 ford explorer, cracks in the body have appeared in the paneling around the rear tailgate window. These cracks appear to be stressed induced and may pose a hazard to the rear window if the framing around the window continues to degrade and crack. *tr
ODI 10291406
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. When the contact lifted the hatch on the vehicle, the glass stuart brackets popped off and cut his head and wrist. There is a recall for this failure. The nhtsa campaign id number was unknown. The current and failure mileages were 139,000.
1 injury
ODI 10276343
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. When the contact opened the liftgate on the vehicle, the rear glass suddenly shattered. There were no injuries; however, a piece of glass landed in the contact's hair. The insurance adjuster was notified of the failure. The vehicle was inspected and it was discovered that the liftgate glass strut brackets failed. The manufacturer stated that the vehicle had previously been…
ODI 10247922
Hinge And Attachments
This is the second time my rear panel below the window hatch on my 2002 ford explorer has cracked. This time it cracked and flew off on the highway. 2 vehicles behind me had to dodge the debris, and fortunately there were no accidents. *tr
ODI 10232612
Glass, Side/Rear · Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. While the vehicle was parked and the rear tailgate hatch window was a quarter of the way down, the contact's son retrieved items from the trunk and the middle piece of the rear end was literally hanging off. The window glass shattered everywhere. His son was uninjured, but the contact believes that this should not have occurred if no pressure was applied to the window…
ODI 10232032
Hinge And Attachments
About three weeks ago i noticed a crack on the fiberglass piece of the rear hatch lid of my 2002 ford explorer. I didn't think much about it until today when i got to looking for the price of a rear window. While searching i seen that there was alot of people that had this problem and that some had even had the window shatter on them. Well i am now one of them. Today as i opened my rear hatch the passenger side…
1 injury
ODI 10223765
Hinge And Attachments
The rear liftgate applique cracked in the middle resulting in the right side completely falling off the vehicle. The part that is still attached to the vehicle is loose on the edges due to inefficient adhesive. Apparently there are hundreds of complaints of this exact defect occurring to other owners of 2002 explorers. This is also a completely replaced rear window following the shattering of the original one in…
ODI 10220980
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. After the engine was turned off and the door was closed, the contact heard a loud noise. She noticed that the liftgate glass shattered. The vehicle was driven to the dealer, but no repairs were made. The vehicle was previously serviced for nhtsa campaign id number 04v442000(structure:body:hatchback/liftgate:hinge and attachments) in may of 2007. The current and failure…
ODI 10217869
Automatic Transmission · Hinge And Attachments
2002 eddie bauer explorer transmission transmission type 5r55w started to slip and the vehicle has 110,000 mi. Next my o/d dash light started to flash and then the check transmission light went on. Dealer stated it was just a bad solenoid replacement cost of $1,000 or worse? Second opinion stated that there is a buried code in the diagnostic about the overdrive wasn't working and the test drive by mech. Noted that…
ODI 10217410
Hinge And Attachments
Went to open liftgate when parked in the dark and cut hand on cracked panel. Called ford, they are aware that the plastic panels are cracking in the cold/hot temp changes but are not recalling them. We taped the crack so our children won't get hurt. Please help. If you go to www.carcomplaints.com there are lots of people with this same problem. Thank you *tr
ODI 10215426
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. In march of 2007, the contact found a crack in the center of the liftgate. The vehicle was taken to the dealer and was informed that the warranty had expired. The vehicle was taken to the dealer again on january 6, 2008 and they stated that the repair was the contact's responsibility. The current mileage was 16,000 and failure mileage was 14,500. Updated 03-04-08 *bf
ODI 10217120
Glass, Side/Rear · Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. The contact noticed that the rear glass was cracked from the top to the bottom of the glass. He noticed another crack beginning to form at the top as well. One crack is in the center and the other is on the top right. The manufacturer stated that they would assume a small portion of the cost to have the glass replaced, but did not state whether the failure would recur. The…
ODI 10219520
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. On september 9, 2007, the hinge failed on the liftgate and the glass fell out and shattered. He notified the dealer and a recall was found. The dealer advised him to take the vehicle to the ford dealer. Ford stated that his vin was not included in the recall and would not repair the vehicle. The manufacturer stated that the recall had been performed by the previous owners,…
ODI 10203267
Hinge And Attachments
The liftgate exterior cracked down the middle with no pressure being applied, maybe the weather made it crack, but this is a manufacturers defect. *jb
ODI 10183081
Hinge And Attachments
The back panel of our ford explorer has cracked the vertical length of the to panel. Have seen many other explorers with the same defect. *jb
ODI 10182394