2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Tl*- the contacted stated that the rear liftgate applique on the 2002 ford explorer was cracked. The applique held the back rear glass onto the liftgate. The liftgate glass strut may become disengaged if the rear lift gate was opened. The contact was unwilling to open the rear liftgate due to the crack. The contact spoke with dealership and ford manufacturer, and was informed that the vehicle was not part of the…
ODI 10183372
Electrical · Hinge And Attachments · Lock
Ford replaced the liftgate glass hinge on this explorer per your recall notice on sept. 1, 2005. On january 13, as i closed the liftgate (gently, not slamming it) it exploded into shards of glass that went all over the garage and cut my face. Glass flew in front of the car. I had only closed the liftgate approximately 2 inches from its full open position when this occurred. There was nothing to impede the closure,…
1 injury
ODI 10178725
Hinge And Attachments
Tl*the contact owns a 2002 ford explorer. The contact stated that the plastic portion on the bottom of the rear liftgate cracked vertically. The current mileage is 78,000, and failure mileage was 75,000.*ak
ODI 10188700
Hinge And Attachments
The panel below the rear window gets vertical cracks. It happened the first time at about 60,000. The dealer where i purchased it replaced the rear panel as part of the hinge warranty recall. At the time, it had 1 vertical crack. I now have 100k on my car and the cracks have happened again. I now have 3 vertical cracks. This is definitely a defect. My daughter has the same car and has the same problem. On…
ODI 10177464
Hinge And Attachments
Dt*: the contact stated the bracket connecting the right strut to the liftgate rotated out of position, causing the liftgate glass to fall and shatter. The vehicle was taken to a service dealer, who was unable to determine the problem. The manufacturer was also notified. There was a nhtsa recall # 01i010000 which pertained to the side and rear glass. The vehicle was not included in the recall due to the vin.
ODI 10172696
Hinge And Attachments
I have taken in my 2002 ford twice to have the hatch hinge repaired. The third time i took it in to the dealership was because i got a recall for my vehicle. The recall description was for: the liftgate glass strut may become disengaged or the hinge may fracture allowing the glass to fall and possibly break. After a year of it's recall the hinge again popped out but this time the rear glass of my vehicle did…
1 injury
ODI 10167527
Hinge And Attachments · Transfer Case (4-Wheel Drive)
Dt*: the contact stated the transmission slipped at variable speeds, sometimes not engaging the next higher gear or at times the engine would race, then slam into gear with a banging noise. The vehicle was taken to a service dealer where computer diagnostics would not recognize the 5th gear in the automatic transmission. The transfer case was rebuilt, but the problem continued. The vehicle has been inspected on 7…
ODI 10165622
Hinge And Attachments
2002 ford explorer rear window hinge broke scraping the rear window. *kb the liftgate hinge snapped off as the consumer opened the rear glass window. The broken hinge also caused the rear class to scrape the paint on the upper rear portion of the vehicle when the glass broke off the hinge. The consumer contacted he dealer. They advised the consumer that they were aware of the problem at to bring the vehicle in. The…
ODI 10165876
Hinge And Attachments
The back glass lift gate which had been replaced once before due to a recall broke. The glass door opened with the button on the key fob, and as i reached into the car to put a stroller in the door, it slammed down and hit the back of my head forcing my chin to also slam into the frame of the door. *jb
1 injury
ODI 10159545
Hinge And Attachments
Campaign number: 04v442000 date: 2004-sep-13 component: structure: body: hatchback/liftgate: hinge and attachments the ford explorer had the recall work performed fall of oct 11,2005. On june 3,2006, about 8 months, the epoxy/tar used to "secure" the strut bracket on the glass failed in 90+degree weather (moderate sunny day, it will get hotter). From observation, using adhesive to prevent the ball joint from…
ODI 10159235
Hinge And Attachments
Dt*: the contact stated there are three cracks in the rear hatchback door above the emblem. The dealer and manufacturer have been alerted. *ak
ODI 10156623
Hinge And Attachments
Dt*: the contact stated the vehicle's lift gate strut disengaged, it fractured the glass and the glass shattered. There was a recall on the nhtsa campaign #04v442000, concerning the lift gate and attachments. The recall work was preformed; although, the remedy did not repair the problem. The vehicle was driven to the dealer for inspection and repair.
ODI 10150542
Hinge And Attachments
Dt: the contact had nhtsa recall campaign 01i010000 repairs performed on the rear liftgate glass in february 2005. Then, the rear liftgate glass shattered when he shut the liftgate. He contacted the dealer and manufacturer, and they offered no free remedy. *ak
ODI 10144538
Hinge And Attachments
Ford replaced hinges on back window 3 times per safety recall before getting it right. Now, the panel on the bottom of the window is cracked in several places, the service department claims it is not related. Ford body shop says it is. *jb
ODI 10143595
Hinge And Attachments
I was driving my 2002 explorer at a low rate of speed and the back window blew out. Just spontaneously blew up, sending glass throughout the vehicle. In april 2005, the car was recalled for a back gate glass problem. The dealer says it was fixed. Now, six months later, the glass just blows up and causes damage to the back gate. This is odd and frightening. Had my children been in the third seat, they would have been…
ODI 10138727
Hinge And Attachments
After seeing other 2002-2006 ford explorers on the street with the same problem of having a crack in the rear panel right below the rear window i decided to see if there was anything we could do about it. I know there was a recall to replace the hinges because the door would slam shut which i believe caused the crack. I talked to ford when it first occurred and they said based on my mileage they would not fix it and…
ODI 10223102
Hinge And Attachments
Dt: consumer stated he received a recall 04520 in 10-04. Consumer called the dealer numerous times. They put him on a list and indicated they would call him back. In 2-05 he received a card from ford stating dealer could now order parts for his vehicle. He called the dealer, and they said they didn't have the parts, and they will order them. The dealer said again he would be put on a waiting list. The recall was on…
ODI 10127779
Hinge And Attachments
Rear hatch hinges popped off of bolts, known problem, recalled some vehicles, did not notify every owner. Will not pay for repairs.
ODI 10127044
Hinge And Attachments
Dt: contact stated there was a recall on the liftgate strut, and repairs were done. But on three different occasions the part popped off, on the fourth occasion the part broke again. Ford refused to pay for another repair. *ak
ODI 10126098
Hinge And Attachments
Vehicle was parked in front of the residence and driver lifted up the liftgate and glass shattered. Driver took the vehicle to the dealer, and mechanic determined that the liftgate glass needed to be replaced. *ak
ODI 10117214
Automatic Transmission · Equipment · Hinge And Attachments
Vehicle started to hesitate when shifting, whining noise from rear end as well. Over drive light on, then finally vehicle stopped engaging gears. 2002 explorer has been sitting in driveway for one year due to transmission failure. Ford not willing to fix the problem. Vehicle has 58000 miles. Prior to this incident rear hatch window blew out two times with the second time glass blew off so violently it damaged paint…
ODI 10162517
Hinge And Attachments
Nhtsa recall campaign 04v442000/rear concerning liftgate glass. This vehicle was not included in the recall due to vin. However, both hinges were fractured, and the glass fell out of position. *ak
ODI 10109639
Hinge And Attachments
Tl* the contact owns a 2002 ford explorer. The contact stated that the hinge in the rear liftgate was fractured and the liftgate would not remain in place. The vehicle was repaired under nhtsa campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) yet the failure recurred. The dealer advised the contact that he would be liable for repairs. The manufacturer was not notified. The…
ODI 10356562
Hinge And Attachments
Nhtsa campaign number 04v442000/rear liftgate glass. The consumer received notification from the manufacturer regarding the recall on the lift gate. Parts to repair the recall will not be available for at least 5 months. Now, the lift gate has crashed and broken and the dealer is telling the owner that the vehicle is 4000 miles out of warranty and the owner will have to pay out of pocket. Provide further details.…
ODI 10107458
Hinge And Attachments
Recall campaign: the consumer received a recall notice(04v442000) rear liftgate glass. No parts available. *nm *bf *nm
ODI 10107372