2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Equipment · Hinge And Attachments
I own a 2002 ford explorer xls bought new from the dealership. There was a recall issued in october 2004 for the rear lift glass hinge (04s20). I have been waiting over 2 months for parts to be available. It was finally repaired on 1/6/05 at keating ford dealership. Today 1/9/05 my wife had driven to the gym and was called to the front desk. Crackling had been heard by fellow gym members prior to the rear glass…
ODI 10106019
Hinge And Attachments
The parts have not come in for the liftgate rear glass brackett nhtsa recall 04v442000. Manufacturer does not know when the parts will be made available. *ak
ODI 10104984
Hinge And Attachments
Recall campaign: the consumer received a recall notice on the strut mounting brackets (04s20) but hasn't been able to have them replaced due to lack of parts. *nm *tc (recall# 03v094000) *jb
ODI 10109735
Hinge And Attachments
Crack in rear liftgate due to the misalignment of the hinges which led to the window not being able to close correctly. *nm
ODI 10107711
Hinge And Attachments
This started in october 2004 and we still on january 19th haven't gotten any repairs made to our vehicle. I have a written statement that wouldn't fit here that i would love to send you with all the details. Please allow me to fax or mail it in. *nm
ODI 10106595
Hinge And Attachments
There is a crack in the plastic just under the liftgate glass down to the liftgate handle. It just appeared on a cold morning in new jersey with nothing done to cause it. I know ford makes vehicles that can withstand the cold without cracking, right? Hopefully, this will not affect the sturdiness of the rear glass. Because the vehicle has 37000 miles on it, ford would not fix it. Not the way to get return…
ODI 10105660
Glass, Side/Rear · Hinge And Attachments
Recall 04v442000 concerning rear liftgate glass. After recall repairs were made the rear glass shattered while opening the liftgate. The vehicle is at the dealer.*ak
ODI 10106833
Hinge And Attachments
Nhtsa recall campaign 04v442000; ford issued a rear liftgate recall. This vehicle was included in the recall, but the vehicle was not repaired in a timely manner. As a result, the liftgate broke. Manufacturer was contacted by owner.
ODI 10111618
Hinge And Attachments
Recall campaign 04v442000 concerning rear liftgate glass. Consumer was unable to get the dealer to honor this recall since mid december 2004. Dealer kept insisting that no parts were available.*ak
ODI 10115162
Hinge And Attachments
The parts to perform the rear liftgate glass recall 04v442000 weren't available on the dates indicated in the recall letter. The dealership nor the manufacturer had any indication on when the parts will be available. *ak
ODI 10106763
Hinge And Attachments
No parts were available for recall 04v442000 concerning liftgate glass. Dealership was aware of the problem. Mallen, [redacted]. *ak
ODI 10102080
Hinge And Attachments
No parts were available for recall 04s20 repairs concerning liftgate window. Dealership was contacted. Family ford [redacted]. *ak recall campaign; nhtsa campaign id number : 04v442000. *tc
ODI 10105331
Hinge And Attachments
My children and i went to the bowling alley and my son went to the back of the vehicle to get his bowling ball bag and when he went to close the liftgate it shifted to the left and exploded around him. I took vehicle to fritts ford saturday to have it looked at. The service manager told me that ford was not responsible because the glue holding the hinge was still there and that there was damage on the panel and it…
ODI 10098173
Hinge And Attachments
No parts were available for recall 04v442000 concerning rear liftgate glass. Sarasota ford, [redacted]. *ak
ODI 10109585
Hinge And Attachments
Nhtsa recall campaign 04v442000 concerning rear liftgate glass. No parts available.*ak
ODI 10109644
Hinge And Attachments
The parts to perform the rear liftgate recall 04v442000 has'nt been available for 3 months, and the dealership didn't know when they would become available. *jb
ODI 10108804
Hinge And Attachments
04 v 442 000/rear liftgate glass: the consumer was unable to get the dealer to honor the recall. *jb
ODI 10105015
Hinge And Attachments
Nhtsa recall 04v442000 on the rear liftgate glass. Dealer refused to honor the recall because the computer showed that the vin number was not part of the recall. However, consumer received the recall notice . *ak
ODI 10106838
Hinge And Attachments
The consumer received recall campaign #04v442000 in october of 2004 regarding the liftgate. She continued to contact the ford dealer and the manufacturer. The recall repairs had not been performed as of yet because there were no parts. *ak *sc *jb
ODI 10113425
Hinge And Attachments
Consumer stated a recall for the liftgate has was issued. When the consumer attempted to set up an appointment dealer stated the part was not available, and they did not know when it will be available. *ak *tt
ODI 10109303
Hinge And Attachments
While the vehicle was parked consumer was closing the rear hatch and the entire window shattered. Consumer contacted the manufacturer, and although the ball and socket joint to the hatch window was recalled, manufacturer refused to assist consumer unless a waiver was signed so that consumer will not sue the manufacturer. Consumer refused to sign waiver, but would only like to get the defect repaired. This occurred…
1 injury
ODI 10105357
Hinge And Attachments
The rear liftgate window assembly came completely out of the frame. Vehicle was immobile at the time of the occurrence. Consumer contacted the dealer, who was unable to assist the consumer. Vehicle was 2000 miles over warranty. *ak
ODI 10094061
Hinge And Attachments
We own a ford explorer in my wife's name diana giraldo. On sunday 9/19/2004 she opened the back liftgate and the hinge broke and the top half (glass ) of the liftgate almost came down on her. The suv was brought back to fullerton ford in somerville nj where it was bought in may of this year. They charged us for repairs and the part also for a loaner car while they were repairing it. It turns out there is a recall on…
ODI 10093035
Hinge And Attachments
The right side piston assembly on the rear tailgate failed. As i was going to close the tailgate, the whole window shattered on top of me, resulting in glass in my face and the top of my head. I have done some research and seen that there is a "safety campaign" concerning this issue. What does that mean? I have contacted the dealer and have gotten no response. *jb
1 injury
ODI 10091113
Hinge And Attachments
The panel that holds the back glass up is in the liftgate cracked. This may cause the glass to fall out while driving . Dealer was notified.*ak
ODI 10111586