2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Drivers side lift arm on rear hatch failed to retract, causing hatch to close with arm extended resulting in damage to left hinge on drivers side rear hatch. Lift arm was defective in that it would not work properly. Required replacement of drivers side lift arm and drivers side hinge. Rear hatch now does not line up properly. *ak
ODI 10091026
Hinge And Attachments
When the vehicle was parked rear liftgate window shattered when it was opened. Dealership was notified, but did not resolve the problem. *ak
ODI 10094288
Glass, Side/Rear · Hinge And Attachments
Rear lift glass assembly. Shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a child. *nm
2 injuries
ODI 10107701
Hinge And Attachments
The consumer received a recall letter number 04v442000/rear liftgate glass. The consumer contacted the dealer to have the repair made, however the consumer has been waiting since september 2004; the parts have not come in as of yet. The dealer information is 3400 14th w, bradenton fl. 34205, [redacted]. Please provide any further information. *jb recall campaign: # 04s20 on vehicles built from job #1 2002 through…
ODI 10103414
Hinge And Attachments
The rear window gate on our 2002 ford explorer has shattered twice from the simple act of closing the window.1.) my wife on both occasions was loading the back of the vehicle. The glass in the window shatters and spray bits of glass to a 5 -8 ft raidus. 2) this last incident she was in a crowded parking lot. She was closing the window gate when the glass shattered at about the half closed position. The bottom of the…
ODI 10088196
Hinge And Attachments
Consumer received a recall for the rear hatch . The cylinder was defective. Dealer had no parts for the recall. *ak
ODI 10102038
Hinge And Attachments
The hinge broke on the liftgate of the vehicle.*ak pe04045.pco
ODI 10090379
Hinge And Attachments
While the vehicle was parked, the rear hatch window exploded without warning. No injuries reported. Please provide additional information. *jb pe04045.pco
ODI 10087930
Hinge And Attachments
The rear lift gate hinge became loose and the lift gate arm snapped out, i only had this vehicle for six months, i contacted the local dealer the person at the parts dept had exactly the same issue with exactly the same vehicle except his was under warranty my has 54k, he recommended contact their body shop which it was very familiar with the issue they checked any recalls regarding this issue their computer…
ODI 10090473
Hinge And Attachments
The liftgate bracket cracked and the glass shattered. When this occurred driver was standing against the liftgate, and sustained cuts from the pieces of glass. Recall 01i01000 was issued for this component, but this vehicle was not included in the recall due to vin. *ak pe04045.pco
1 injury
ODI 10087593
Hinge And Attachments
The rear hatchback hinges failed, causing the window to fall into the vehicle. The dealership was notified, but did not resolve the problem. *ak pe04045.pco
ODI 10090100
Hinge And Attachments
I opened the top part of the tailgate on my 2002 ford explorer last night and the right hinge broke and fell on my head. Luckily the glass didn't break and i wasn't injured. This is not the first case of this happening, i have come to find out. One of the other people this happened to (same year and model) was trapped underneath the hatch momentarily. I have documentation from this person of the incident that…
1 injury
ODI 10082509
Hinge And Attachments
When closing the rear hatch glass window shattered. *ak pe04045.pco *ts
ODI 10082138
Hinge And Attachments
While closing the rear window rear glass unexpectedly shattered. No injuries reported. Consumer contacted the dealer for an appointment. *ak pe04045.pco
ODI 10081427
Hinge And Attachments
Ford 2002 explorer. I had my one year old in a grocery cart, popped open the hatch, opened it and the glass shattered all over the cart with the bottom of the hatch swinging out toward the cart. Thankfully my child was not harmed. I went to ford, they said it was not covered under a recall and that it was not a safety issue. They said they had never seen anything like this and that it was my responsibility to fix.…
ODI 10079152
Hinge And Attachments
I opened only the window portion of my back hatch and noticed that one of the hydraulic arms was no longer attached to the glass so i began lowering it and the glass shattered in my hands. Consequent repairs are going to cost over $700 being as it is out of warranty though just over 2 years old. *ak pe04045.pco
ODI 10078951
Hinge And Attachments
After i parked the explorer at the mall, i opened the rear liftgate glass to take out the stroller. After i set the stroller up, i reached up to close the liftgate glass. At this point, while my hand is still on the liftgate, the glass shattered and exploded with glasses flew everywhere. The baby stroller is covered with glasses. Unfortunately, i had not put my 8 months old baby is the stroller or else his face…
1 injury
ODI 10078699
Hinge And Attachments
While opening my rear hatch window of a 2002 ford explorer, the driver-side hinge (strut.pco) which lifts the window came off, decompressing hard enough to completely shatter the window above me. I had several cuts to my neck, arms and head but nothing life threatening. I went to ford about this and they admitted that they were aware of such a problem but because i am beyond the 36k factory warranty, they would not…
1 injury
ODI 10092977
Hinge And Attachments
Returning home one sunday evening from grocery shopping with my grand-daughters(ages 4 and 5),i removed them from the vehicle and sent them in the house, while my teenage son and i unloaded the groceries. After the last of the groceries were removed, my son started to close the liftgate glass. As i stood next to him, the liftgate glass had only made it halfway down ,when there was an explosion .the liftgate glass…
ODI 10078541
Hinge And Attachments
When unloading the vehicle liftgate glass shattered. *ak pe04045.pco
ODI 10079510
Hinge And Attachments
Hinge on liftgate glass broke and partially fell off, causing minor bruises finger & head injuries. Pe04045.pco. *ak
1 injury
ODI 10080365
Hinge And Attachments
The liftgate latch appeared to be faulty. It broke while my wife was closing the liftgate and the liftgate came crashing down, shattering glass everywhere. Dealer wouldn't warranty, suggested that try to use my car insurance to cover the costs. *ak pe04045.pco
ODI 10075226
Hinge And Attachments
Rear window was in the up/open position for about 30 minutes and shattered while attempting to close it. It seemed to bow slightly prior to exploding. Upon inspection, the hydraulic struts seem to have locked in place, with the resulting pressure on the glass causing the failure. The right hinge also sheared off. Shattered glass spread over a few feet to the interior and sides of the vehicle. Waiting for dealership…
ODI 10074524
Hinge And Attachments
Consumer received recall 04v442000 concerning rear liftgate glass. Dealer was unable to perform recall repairs because parts were not available. *ak.....*ak
ODI 10101932
Hinge And Attachments
On may 15, 2004 while at a walmart in niagara falls, new york, the rear hatch hinge bolt on my wife's 2002 ford explorer sheared off and fell on her head causing a concussion and other related injuries. *ak pe04045_pco
1 injury
ODI 10072718