2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Recall 01l010000, driver's side liftgate bracket snapped, causing the glass to shatter. Dealership would not repair the problem because this vehicle was not included in the recall due to vin. *ak pe04045.pco
ODI 10083209
Hinge And Attachments
I lifted the top portion of the tailgate to retrieve items from car. As it lifted, the bolt that hinges the right top side of the tailgate broke off, the hydrolic portion let go and the tailgate came down on my head. I was unable to close the tailgate after that, and it was hanging down on an angle, undriveable as it continued to fall further down and make "cracking" noises. It is currently being fixed, however ford…
1 injury
ODI 10066457
Hinge And Attachments
I was opening the door to get my daughters diaper bag and hinge broke. My husband was trying to put it back and the glass shattered in his hands. My daughter and i were standing next to the vehicle as the glass shattered. This could have taken my entire families eye sight. The glass literally exploded. This issue is definitely unsafe!!! Especially when there are young children around. And mothers are opening up the…
ODI 10065813
Hinge And Attachments
Rear hatch lift on my 2002 ford explorer glass shattered when i closed it after placing a diaper bag in the back i took the vehicle to texas ford to find out if there was a recall i was told none. They refused to replace my glass because it was out of warranty. That i should file on my insurance. *jb pe04045.pco
ODI 10062669
Hinge And Attachments
While standing under the raised liftgate (top half) loading groceries, the glass suddenly and unexpectedly shattered causing my wife and i to be showered by shards of glass and then hit on our heads and backs with the falling liftgate assembly. This incident caused us head, neck and back trauma and also a scratched cornea to my wife's left eye. Ford refuses responsibility for this incident.*ak pe04045.pco
2 injuries
ODI 10062144
Hinge And Attachments
Vehicle was parked with sunroof open. When trying to close hatchback after loading swimming equipment, glass shattered. *la this occurred twice, inconveniencing the consumer's daily routine. *ph pe04045.pco
ODI 10061119
Hinge And Attachments
I have a ford explorer 2002 xls. While opening my rear window door the left hinge (latch) broke and the window exploded throwing glass everywhere including pasengers inside the vehicle. I went to the vendor and was told that this was not anymore responsability of the manufacturer since the warranty was expired. I complaint was filed with the police department since in the incident there where people involved and…
ODI 10058452
Hinge And Attachments
Consumer was responsible for repairing a customer's vehicle because the rear window shattered when he opened the rear hatch. When he closed the hatchback the rear liftgate window exploded. A recall was issued. But this vehicle was not included in the recall because of vin, per manufacturer. *ak pe04045.pco dob is 12/02_061704_pco
1 injury
ODI 10057755
Hinge And Attachments
Upon closing the hatchback the strut locked up and the glass shattered. Pieces of glass landed in consumer's eyes. Consumer was not injured since he wore glasses. Vehicle was turned off when this occurred.*ak pe04045.pco dob is 10/01_061704_pco
1 injury
ODI 10057506
Hinge And Attachments
In august, 2003, the vehicle back window hinge broke while loading groceries, it caused damage to the tailgate frame and the glass cracked. Both were replaced taking over 7 days. The same component broke again in january, 2004, causing the rear glass to crash on my wifes head. Luckily she only had a minor bruise and bump from the impact. I asked the manager of maintenance about this problem, and he said it happens…
1 injury
ODI 10058814
Hinge And Attachments
The consumer leaned over into the rear compartment of the vehicle when the rear window hinge broke and fell on top of the consumer's head. The hinge was replaced, but in the process, the "flip open" rear window shattered, subsequently the entire rear window along with the left and right hinges were replaced. (prior to the incident, the consumer noticed that the rear window would open without one opening the entire…
1 injury
ODI 10057830
Hinge And Attachments
While opening the rear lift gate the door hinge broke and caused the door not to close/latch properly. Please provide any additional information. *nm re-eval since pe opening and det to be valid pe04045_pco
ODI 10052102
Hinge And Attachments
The hinges on the back hatch window separated from the body of the vehicle, causing the door to sag and lean outwards when the doors were opened. *ak the hinge on the back hatch window separated from the body and caused the window to be held on by one hinge. The window was hanging from the hinge only. The dealer replaced the hinges. (hatch door problem) *sc *jb pe04045_pco
ODI 10050290
Hinge And Attachments
Consumer was about to start vehicle when it was noticed that there was a message on the dashboard that rear hatch door was ajar. When consumer went to close the door, the glass exploded out of the frame, which fell apart. The hydraulic piston had a bent insert which caused the infraction. *ak pe04045.pco
ODI 10046080
Hinge And Attachments
REAR WINDOW FELL OFF THE HINGES. *AK PE04045_PCO
ODI 10046363
Hinge And Attachments
Tailgate window shattered without warning when attempting to close it. Dealer stated the hydraulic cylinder twisted away from the bracket. *ak *jb *nm pe04045.pco
ODI 10048277
Hinge And Attachments
I own a 2002 ford explorer. This morning my wife opened the top portion of the rear tail gate, as she closed it, the glass shattered giving her minor cuts on both arms. The outdoor temperature was 62 degrees f and sunny. There was no evidence of tampering. I've tried to contact ford reps and have had no luck!! Pe04045.pco
ODI 10038694
Hinge And Attachments
On two occasions the hydraulic cylinder that supported rear window slipped out of the bracket that was designed to secure it. The third time the incident occurred the cylinder popped out of the bracket and shattered the window. *ak pe04045.pco
ODI 10038401
Hinge And Attachments
When lowering the liftgate rear window exploded.*ak pe04045.pco dob is 11/01_061604_pco
ODI 10038211
Hinge And Attachments
On a hot day, i opened the glass liftgate & the passenger side strut glue came undone, causing the liftgate to not shut properly. I then removed the strut so that i could close the liftgate without breaking the glass, & continue to drive. I never opened it again. A month later, the glue on the holding strut & the glass on the driver side became undone. (also, on the first warm day of this spring season, i powered…
ODI 10067699
Hinge And Attachments
Problems with rear window hatch.*mr the right and left rear glass lift sticks were replaced. The rear window fell out when it was opened.*ts *jb pe04045.pco purchased 03/02. Dob 02/02, old style design (through glass) struts fell/detached (mount rotated and strut detached) and then fell on her head (bruise, headache). Received emer. Med attantion. Date was 7/24/2003. Finally replaced entire glass assembly (glass,…
1 injury
ODI 10044245
Hinge And Attachments
The rear liftgate cylinder broke while traveling on the highway without prior warning. *ak pe04045_pco dob=12/01. Old style mount. Glass opened and when closing, heard "pop" noise and glass assembly came down. No injury. 06/14/2004. Will take pics of "rotated mounts" and email to me.
ODI 10030016
Hinge And Attachments
Consumer stated after her husband had driven ford explorer for about a half hour, parked/ went in the house and ate, then decided to go back out and unload the stuff he had in the truck. Window in the back exploded. Window exploded while he was closing it. Also, frame was also blown out. She stated that her husband fortunately was not hurt although he did get glass into his face and hair. *ak the lift gate glass…
ODI 10029772
Hinge And Attachments
The rear liftgate window shattered into pieces. *ak consumer reached to close the window and it moved approx. Six inches when it shattered. *ph *jb pe04045.pco glass shattered when closing. Will ck. Dob and design version.
ODI 10029973
Hinge And Attachments
2002 ford explorer rear window explosion. Upon slowly closing the rear gate window, the glass exploded in my wife's face with the brackets and frame falling down causing rear gate body damage. Personal injury resulted (cut on wife's hand). Bracket parts were found as far 8 to 10 yards from the original location and broken glass throughout vehicle. Ford has been very difficult to deal with and appears to be posturing…
1 injury
ODI 10032970