2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
Dt: the complained started in 10/04. Received a recall notice. Took the vehicle to the dealer, and parts were on back order. Called the dealer numerous times to check on the parts. The liftgate busted on the vehicle due to not having the parts installed. Dealer didn't have the parts on 12-30-2004. December 31, 2004 consumer went to the dealer, and the dealer wouldn't get the consumer a rental car .so they stapled…
ODI 10121301
Hinge And Attachments
I own a 2002 ford explorer xls and the back lift gate hatch has broken on both sides and could cause injury if falls on either me, my daughter, or anyone else who opens the glass hatch. With the side that is now broken it is putting a lot of strain on my hinges where connects to the car and is pulling my glass off and has dented my car. *nlm pe04045_pco
ODI 10023761
Hinge And Attachments
This was not a safety recall in accordance with the safety act. However, it was deemed a safety improvement campaign by the agency. Vehicle description: 2002 ford explorer and mercury mountaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. The consumer's vehicle experienced…
ODI 10022443
Hinge And Attachments
Problems with 2002 ford explorer rear window hatch.*mr the vehicle has been taken to the dealership four times for the broken rear window hatch and the problem has not been fixed yet. Please respond promptly in resolving matters. *cb the rear window hatch failed when the hydraulic lift cylinders on the left and right side of the hatch literally flew off when the hatch was opened. One occasion when the cylinder flew…
1 injury
ODI 10034512
Hinge And Attachments
On june 1st, 2003 i had the rear glass hatch of my 2002 ford explorer open briefly to remove groceries. My daughter was in rear 3rd seat. I stepped back from vehicle to assist daughter in getting out and glass in rear hatch exploded (without being touched or moved). I was hit by glass shards and if i had not just stepped back, the 4 x 6 metal attachment would have hit me in the head as it is attached to the vehicle…
ODI 10021036
Hinge And Attachments
The vehicle was parked under carport. The rear liftgate glass exploded, when the hydraulic cylinders failed as well as the lower half of body of gate. The weather conditions were "normal," and the vehicle was not parked in direct sunlight and had only been driven for a short time that day. Our local ford dealership told us he "had seen this before".*ak pe04045.pco *sc *jb
ODI 10020928
Hinge And Attachments
Hatch window exploded and shattered upon routine closing. Had car into dealer 3 previous times to repair hatch, the strut had broke off on the left side each time. Each time they repaired or replaced the strut and said it would be fine. This time the strut did not just break off the whole window exploded and left cuts on the consumers hands as well as glass in her mouth and on her head. *nlm pe04045.pco dob is…
1 injury
ODI 10018812
Hinge And Attachments
On may 8, i was placing some items in the rear of my 2002 explorer through the hatchback (the glass part, not the entire rear door). I heard a pop when the glass raised up. Since it was dark and i wasn't sure what that noise was, i slowly started to close the glass when it exploded. As it turns out, the right pneumatic shock mount had broken off the glass as it lifted. The glass must have been broken by a portion of…
1 injury
ODI 10070384
Hinge And Attachments · Suspension · Switch
The vehicle's tailgate glass exploded while the consumer attempted to close it. The dealer was notified. *nlm broken liftgate glass and wiper motor and arm were replaced. There were squeaks when going over bumps. Sway bar bushings replaced. Ignition switch hard to insert key at times. Cylinder and tumbler rekeyed. Bottom door molding (passenger side) peeling off. Rubber grommet on antenna base off. Resecured rubber…
ODI 10015263
Hinge And Attachments
Hydrolic arm on back liftgate broke 3 times and was "repaired" at the dealer. It broke a fourth time, causing the liftgate window to shatter. The glass and falling debris scratched the paint on the back of the vehicle. I was not notified of the recall. Pe04045.pco
ODI 10008032
Hinge And Attachments
Nhtsa#14956-01-f-061-000 lift gate glass bracket rotation of the bracket could potentially cause the lift cylinders to detach from the glass: consumer states has the same problem. Dealer has been notified provide further information. Ts pe04045.pco
ODI 10001148
Hinge And Attachments
While closing the rear lift gate, the entire glass portion exploded. The consumer discovered that there was a recall and was never notified. (recall#04v442000) the consumer requested reimbursement. Scc pe04045.pco. *jb
1 injury
ODI 10009865
Hinge And Attachments
Glass exploded out of the back window, injuring my daughter. Ford states that there is a campaign, not a recall. So i wasn't notified of the faulty plunger mechanism. Ford replaced the glass, but could not guarantee me that it would not happen again, so i turned in the lease since the vehicle is unsafe for my family (4 kids). They are suing me because i turned in the lease early.*ak pe04045.pco
1 injury
ODI 10049618
Hinge And Attachments
Rear liftgate window exploded in consumer's face. Cause of explosion is unknown. Please provide any further information.*ak pe04045.pco
ODI 8017890
Hinge And Attachments
While opening the rear top hatchback, the rear window exploded in my wife's face while my 4 year old sat in the rear seat. My wife received minor scratches from the flying glass. My son was shaken but not injured as the shattered glass flew appx 15 feet outward and to the left and right. Since the bottom panel of the top half of the rear gate is only attached to the car by the glass and the defogger cable, this four…
1 injury
ODI 766033
Hinge And Attachments
Nhsta#01i010000 ref. 2002 ford explorer rear window lift arm twisting and causing the rear window to break. I have owned the car for 1.5 years and the window has broken twice and the arm twisted a third time. When we got the vehicle back the screws were stripped and the liftgate was damaged. My daughter was standing below the window when it broken and glass fell all over her. Luckily no glass got into her eyes or…
ODI 10030966
Hinge And Attachments
While parked with rear window of liftgate raised for about 30 minutes, it was shattered. Occupant did get cut by pieces flying of glass. Temperature that day was about 70 degrees. A witness saw the incident, and told the other party that the young lady didn't do anything to cause this. Glass/assembly is being ordered and glass has been modified. A ford dealership told her that they have never heard of an incident…
1 injury
ODI 8016452
Automatic Transmission · Hinge And Attachments · Switch · Unknown Or Other
Last summer (july 2002) during a military move from ga to az i noticed that my windshield had a large piece of glass missing on the outter right edge that you could not see until you actually got right up on the windshield. Part of it was visible to and part of it was hidden behind the rubber seal that is around the windshield. This windshield was actually installed with this piece missing from it when the vehicle…
ODI 10005655
Hinge And Attachments · Switch
Mounting bracket on glass liftgate became detached from strut-lift mechanism joint upon reaching maximum extension causing glass to fall onto my head. Reported to dealer but not repaired/replaced due to parts n/a. Often have difficulty turning ignition switch after inserting either of the factory keys. It requires a "jiggling" motion to engage and turn ignition. Pe04045.pco
ODI 764338
Hinge And Attachments
My 2002 ford explorer was parked in an parking lot. Returning to my vehicle i attempted to place my items in the back section of the suv. When the hatchback glass was opened the left hydraulic lift shattered the rear glass. The glass flew to the front seat and 3 car lenghts over in the parking lot. I have taken my ford explorer back to the dealer for repair. The rear panel was replaced after a month of waiting. But…
ODI 766040
Hinge And Attachments
While opening manual tailgate window glass exploded, glass was thrown inside vehicle with such force that interior panels were scratched. Please provide additional information.*ak re-eval to be valid since pe opening_pco pe04045_pco
ODI 8011217
Hinge And Attachments
For the second time in five months, our explorer back window has exploded, propelling the window and frame outwards, cutting my husbands arm and shattering glass all over him and our driveway. He was attempting to close the tailgate, but was just lowering it, when it flew out. The second time it happened, my daughter was raising the window, and the frameand window flew out, and hit her in the shoulder, spraying…
1 injury
ODI 770083
Hinge And Attachments
Consumer states attempted to open liftgate to unload groceries when the liftgate blew out crashing on the top of the roof of the truck, shattering the glass to the liftgate window. Vehcle has been shop for 14 days. Body roof was badly damaged. *tt pe04045.pco
ODI 565734
Hinge And Attachments
Problems with rear glass hatch supports. *mr the vehicle was taken to the dealer on 4 occasions to rectify the problem. *ts *jb it also fell on wife's head but no injury. On 3rd occasion (1/02), lt strut detached again and struct glass and shattered glass. Dealer replaced "entire" liftgate assemby. Failure mileage was around 5,000 miles. Owner gave permission to release info to mfr. Owner will ck. Design version of…
ODI 10025056
Hinge And Attachments
Collapse of tailgate window/structure onto my head while i was in the process of removing groceries from the vehicle. I have suffered cervical injuries as a result. *ak pe04045.pco
1 injury
ODI 754728