2002 Ford Explorer Hinge And Attachments Problems
- 166
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 166 stored complaint records:
- 0 indicate a crash
- 38 indicate injury
- 0 indicate fire
What owners report
- liftgate glass · 34 records
- rear liftgate · 25 records
- rear window · 19 records
- glass shattered · 18 records
- rear hatch · 17 records
- lift gate · 14 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 38 |
| 1–30k mi | 24 |
| 60–100k mi | 23 |
| 100–150k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Hinge And Attachments
The left strut on the glass section of the tailgate broke free and shattered the rear window. The broken glass covered my hair and my clothing, this is potentially very dangerous as the glass could shatter into the eyes of someone closing the tailgate. *ak pe04045.pco
ODI 751385
Hinge And Attachments
01 1 010 000/liftgate glass bracket; while closing tailgate both brackets broke and caused glass to fall onto consumer. Consumer sustained cuts and bruises. Dealer was notified, and given appointment for repairs. Feel free to provide any further information on this matter.*ak pe04045.pco
1 injury
ODI 894749
Hinge And Attachments
The rear window piston shattered the glass in back of suv. My passengers standing by were hit with flying glass. Superficial cuts only. The date of this incident was august 8th. I'm writing this on september 3rd. We still don't have our car back.*ak pe04045.pco
3 injuries
ODI 751574
Hinge And Attachments
Four hours after new vehicle was collected from dealer, glass tailgate exploded on being closed gently. Complete rear window shattered with such force that metal components of the door were badly bent and scratched. Glass was scattered over a radius of 20 feet, including into the back seats and onto the roof. My right leg was cut in three places. Luckily, my children were not in or at the back at the time of the…
1 injury
ODI 749362
Hinge And Attachments
While opening rear window, and without any indication window popped off hinge and shattered. Dealer has been contacted. *ak left hand hinge appeared to be missing threads to engage with bolt for mounting rear window assembly to vehicle. *yh pe04045_pco
1 injury
ODI 894241
Hinge And Attachments
Bracket and spring that holds hatchback window up broke completely off, causing left side of the window to almost drop into frame. Please give any further details. *ak pe04045.pco
ODI 890770
Hinge And Attachments
Consumer started to slowly open tailgate window, and piston popped off back of windshield, dented inside top of vehicle, and wedged between glass and body of truck. Consumer stopped, opening process. This was how first explorer's back window explod to take vehicle back.*ak pe04045.pco
ODI 892287
Hinge And Attachments
On closing rear window the thing exploded in my face. Fortuneately i was not injured, but was covered with glass. I feel i was very lucky not to have gotten glass in my eyes. *ak pe04045.pco
ODI 746976
Hinge And Attachments
The back window raised up while the truck was parked, and when i touched the window to shut it, it blew up completely, leaving nothing in the rear. All the glass was shattered, and the struts holding the window were blown out. I received cuts on my arms and wrists. Pe04045.pco
1 injury
ODI 747114
Hinge And Attachments
Hydraulic arm that holds up hatchback window broke. The pressure from the broken plunger arm pressed against the back glass and caused it to explode out. The pressure was so extreme that the door panel was moved two inches away from the frame. Car was parked in a garage at the time the glass and door blew out. Pe04045.pco
ODI 746027
Hinge And Attachments
On june 4, 2001, i took my vehicle to world ford kendall service (florida registration #mv-06413) for repair (invoice #w71526) of the left rear liftgate cylinder which was detached from its bracket, the mechanic (jose fuentes) tried three times to repair it according to ford motor company's technical service advisory #01t02 and was unable to repair it, the service representative (jose tejedo) even went to one of…
ODI 746498
Hinge And Attachments
4 hours after taking delivery of vehicle consumer parked it and opened tailgate window. Window exploded with glass flying 15 feet. Windshield wiper assembly hit consumer in chest, and glass flew into eyes. Dealer picked vehicle up. Then, stated he could repair vehicle or replace it. Consumer chose new vehicle. Consumer still has pain in eye, still under medical attention.*ak piston popped off the window and caused…
1 injury
ODI 892238
Hinge And Attachments
Left hydrualic support bracket for rear window has broken off three times.*ak *slc pe04045.pco
ODI 892816
Hinge And Attachments
Plunger that holds hatchback window opened/ fell off due to design defect, causing window to come crashing down on consumer, resulting in head and neck injuries.*ak pe04045.pco
1 injury
ODI 885110
Hinge And Attachments
2002 ford explorer with tailgate problems customer states that the structural integrity of the tailgate assembly is in question**cc the consumer stated ford had a recall for the 2002 ford explorer and will not longer honor fixing the problem with thousands of vehicles. *tr
ODI 10201349
Hinge And Attachments
Vehicle's hatchback glass shattered.*mr two incidents occurred where the consumers hatch back glass shattered.the dealership repaired them twice but the consumer feels that there is definitely something defective in the manufacture of the hatchback door/glass. And maybe measures need to be taken for a recall issued. *cb pe04045.pco
ODI 10040156